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Customer Success Associate

Filevine
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Hybrid (Remote; San Francisco, New York, Chicago, Salt Lake City)$75k - $85kPosted 1w ago

About the role

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The Customer Success Associate focuses on adoption, retention, and long-term customer satisfaction for Depositions by Filevine, working with cross-functional teams to monitor health, deliver insights, and educate customers.

Responsibilities

  • Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine
  • Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals
  • Assist in forecasting retention and growth through accurate health scoring and reporting
  • Prepare and support business reviews by gathering usage data, outcomes, and operational insights
  • Create and maintain enterprise-level reporting to help customers understand value and ROI
  • Surface customer feedback and trends to internal teams to inform product improvements
  • Partner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs
  • Assist with expansion motions and customer advocacy efforts
  • Help ensure a seamless customer experience across the post-sale journey
  • Support customer education through training materials, documentation, and best-practice resources
  • Assist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives
  • Help customers understand and adopt new features and enhancements

Qualifications

  • 3-5 years of experience in Customer Success, Account Management, or a related client-facing role
  • Strong communication skills with the ability to explain concepts clearly and empathetically
  • Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
  • Data-driven mindset with comfort interpreting usage metrics and health indicators
  • Highly organized and able to manage multiple customer initiatives simultaneously
  • Collaborative and proactive, with a strong sense of ownership and accountability
  • Experience in SaaS, legal tech, or B2B software is a plus

Skills

Required:Customer SuccessCommunicationData interpretation / analyticsTravel readiness
Nice to have:SaaS / Legal tech experience

Benefits

  • A paid time off policy
  • Comprehensive benefits package (Medical, Dental, & Vision Insurance for full-time employees)
  • Maternity & paternity leave for full-time employees
  • Short & long-term disability
  • Opportunity to learn from a dedicated leadership team
  • Top-of-the-line company swag
  • Competitive & Fair Pay
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Filevine

Operating Intelligence for Modern Legal Practice

Empower your law firm with AI-powered legal practice management that lets you chat directly with your case.

Case ManagementDoc ManagementTime, Billing, & PaymentsLead ManagementLegal Practice Management
Company profileWebsite

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