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Customer Support Intern (TechOps)

Lean Technologies· Revenue & Operations
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Riyadh, Saudi ArabiaFull-timePosted 1w ago

About the role

Customer Support Intern at Lean involved in investigating client issues related to financial APIs, contributing to TechOps monitoring, and collaborating with senior engineers to extend alerting and dashboards.

Responsibilities

  • Respond to client issues via Plain, Slack, MS Teams and email, and join client calls alongside senior team members
  • Investigate and triage API and product issues using Elasticsearch, SQL, Postman, and our internal admin panels, and resolve the ones within your scope
  • Escalate bugs and feature requests to engineering and product with enough context that nobody has to ask a follow-up question
  • Turn every recurring issue you solve into documentation: FAQs, runbooks, or client-facing guides
  • Shadow incident response and on-call rotations to learn how we handle production issues
  • Run basic QA testing during triage to confirm whether an issue is a bug, a configuration problem, or client-side
  • Work with senior support engineers on proactive monitoring, and take on a scoped improvement to our alerting or dashboards if you show the depth for it
  • Provide feedback that helps tune our AI support agent, enabling it to take on the easier tickets and freeing you up to focus on the more complex issues
  • Flag gaps in our support processes and tools, and propose fixes

Qualifications

  • Currently pursuing or recently completed a degree in Computer Science, Software Engineering, Information Systems, or a related field
  • Hands-on experience calling APIs, ideally with Postman
  • Basic SQL: you can write SELECT queries with filtering, JOINs, and aggregation on your own
  • Able to read logs and follow code in at least one programming language
  • Fluent or native Arabic speaker
  • A working understanding of how client-server systems and authentication (e.g. OAuth) work
  • Evidence you've debugged something on your own initiative: a side project, a hackathon, a broken setup you fixed and can explain
  • Clear technical writing. You can explain a problem and its fix to someone who wasn't in the room
  • Ownership. You stay on an issue until it's resolved, not just until it's handed off
  • Interest in fintech, payments, or open banking

Skills

Required:API familiaritySQLLogging and debuggingAr abic fluencyTechnical writingOwnershipClient-server & OAuth understandingProactiveness in fintech domain

Benefits

  • competitive salaries
  • private healthcare
  • flexible office hours
  • meaningful equity stake in the business
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Lean Technologies

Open Banking Platform for Banks and Fintechs in MENA

Lean provides the Data and Payments tools to empower MENA's next generation of financial products | Trusted by Etisalat, Hubpay, Lulu Finance, Binance, Sarwa and more.

Open BankingPaymentsFinancial DataFintechBanking
Company profileWebsite

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