← All roles

Director, Customer Trust

Illumio· Security
Apply on company site
Sunnyvale, California - HQ$250k - $300kFull-timePosted 1w ago

About the role

Director responsible for leading Illumio's customer-facing security engagement program, building trust with customers, and coordinating with Sales, Customer Success, Product, and Security to address security assessments and inquiries.

Responsibilities

  • Serve as the primary security representative during customer security reviews and technical discussions
  • Participate in enterprise sales cycles to address customer security questions and architecture reviews
  • Engage directly with customer security teams and CISOs to explain the company’s security posture
  • Lead the team responsible for responding to security questionnaires and customer security assessments
  • Maintain and improve the security response knowledge base and evidence repository
  • Improve efficiency and scalability of questionnaire responses
  • Ownership over Illumio’s customer facing Trust Center
  • Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
  • Provide clear explanations of the company’s security architecture and product security controls
  • Develop security collateral that supports customer trust and sales enablement
  • Identify recurring customer security concerns and communicate them back to Security and Product teams
  • Work with Product Security and Engineering to address systemic trust gaps
  • Help improve documentation and transparency around security practices

Qualifications

  • 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
  • Experience engaging directly with enterprise customers on security topics
  • Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ)
  • Strong communication skills with the ability to translate complex security concepts for customer audiences

Skills

Required:Customer trust / security assurance leadershipSecurity frameworks and assessmentsCommunication to customer audiences

Benefits

  • Medical
  • Dental
  • Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Illumio

The Breach Containment Company

Explore Illumio, the world's first breach containment platform. Stop cyber attacks before they spread with cloud detection and microsegmentation.

securitycybersecuritynetwork securityzero trustmicrosegmentationcloud detectioncyber attack prevention
Company profileWebsite

More open roles at Illumio