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Director of Product Operations

Deepgram· Product
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Remote$280k - $310kFull-timePosted 1w ago

About the role

Director of Product Operations responsible for end-to-end NPI, cross-functional launch governance, and translating product roadmaps into measurable business value. Focused on creating durable processes, coordinating deliverables across product, engineering, GTM, finance, and executives, and driving ARR impact through a scalable NPI framework.

Responsibilities

  • Maintain a single source of truth for product commitments, milestones, dependencies, and status across all product lines
  • Drive accountability for deliverables across product management, engineering, design, docs, support, and GTM — surfacing risk early rather than reporting it late
  • Establish and enforce lightweight standards for PRDs, roadmap artifacts, release readiness, and launch documentation
  • Identify and remove chronic sources of friction and rework in how the product organization plans and ships
  • Own the end-to-end New Product Introduction (NPI) process: stage gates, entry and exit criteria, readiness checklists, and go/no-go decision forums
  • Chair launch readiness reviews and hold cross-functional owners to gate criteria across engineering, security, support, pricing, legal, marketing, and sales enablement
  • Coordinate beta and early access programs, including participant selection, feedback capture, and exit criteria for GA
  • Run post-launch retrospectives and drive the resulting process improvements into the next cycle
  • Continuously improve NPI for speed and predictability — the process should scale with the company, not slow it down
  • Partner with Program Management to align the product roadmap with engineering delivery plans, release trains, and capacity
  • Reconcile roadmap commitments against actual delivery, and maintain a clear, honest view of schedule confidence
  • Establish shared dependency tracking and escalation paths across product and engineering programs
  • Ensure planning inputs — sizing, sequencing, staffing assumptions — are consistent between product plans and program plans
  • Build and maintain models that quantify the revenue impact of roadmap decisions: ARR opportunity, expansion and retention effects, competitive displacement, and pipeline influence
  • Partner with Finance on product P&L inputs, cost-to-serve, pricing and packaging analysis, and business case development for major investments
  • Support annual and quarterly planning with scenario analysis and resource allocation recommendations grounded in expected return
  • Track realized outcomes against the business cases used to justify investment, and close the loop with leadership on what actually delivered
  • Establish and maintain the product metrics framework — adoption, usage, attach, retention — and connect it to financial outcomes
  • Coordinate deliverables owed to and from technology, ISV, channel, and strategic partners, including integration milestones, certification requirements, and co-launch commitments
  • Track partner-facing roadmap commitments and ensure internal delivery plans reflect them
  • Serve as the operational interface between the partner/BD organization and product and engineering teams
  • Prepare partner-facing roadmap materials and support joint planning and QBR cycles
  • Marketing: Partner with product marketing on launch tiering, messaging inputs, positioning reviews, and launch calendar sequencing; ensure roadmap and launch timing reflected in demand gen, campaigns, events; coordinate analyst relations and competitive inputs back into roadmap and business case work
  • Sales: Maintain visibility into customer-facing roadmap commitments; run intake and triage for feature requests and roadmap exceptions; escalate decisions; translate deals into prioritized roadmap input; support strategic customer engagements; partner with sales enablement for GTM readiness
  • Support and Customer Success: Establish a standing channel to surface escalation themes and top customer pain points; participate in escalation review; track support-driven signals; ensure support readiness as an NPI gate criterion; close the loop with CS on adoption and health data
  • Executive Support and Business Cadence: Own the weekly business review; prepare executive and board materials on performance and ROI; support quarterly planning and OKR tracking; act as trusted advisor to product leadership; drive clarity on cross-functional decisions

Qualifications

  • Proven track record in product operations, program management, or similar roles
  • Strong ability to model ARR impact and connect product decisions to financial outcomes
  • Experience leading end-to-end NPI processes and cross-functional launches
  • Excellent cross-functional collaboration, communication, and executive-facing storytelling
  • Proficiency with data modeling, roadmapping, and analytics to drive decision-making
  • Experience with SaaS metrics (adoption, usage, retention, ARR) and partner ecosystems

Skills

Required:New Product Introduction (NPI)Program ManagementFinancial ModelingCross-Functional Leadership

Benefits

  • Equity
  • Bonus
  • Remote-friendly work environment
  • Competitive compensation package
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Deepgram

Building foundational AI for speech transcription and understanding.

Deepgram is a foundational AI company on a mission to understand human language. We give any developer access to the most advanced speech AI transcription and understanding with just an API call. Our models deliver the fastest, most accurate transcription alongside contextual features like summarization, sentiment analysis, and topic detection. Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio 🌎 Transcribe in dozens of languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference Deepgram is a proud NVIDIA partner and Y Combinator company, and we recently completed a $72M Series B to define the future of AI Speech Understanding, making us the most-funded speech AI company at its stage.

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