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Customer Success Specialist - Colombia

Traba· Operations
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Cartagena, Colombia, Bogota, ColombiaFull-timePosted 1w ago

About the role

Traba is hiring a Customer Success Specialist to deliver exceptional support for businesses using its workforce marketplace in Colombia, with a role that builds a new function, streamlines operations, and supports 24x7 coverage.

Responsibilities

  • Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
  • Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
  • Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
  • Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
  • Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%).
  • Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
  • Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations.

Qualifications

  • 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
  • Proven ability to manage multiple priorities while meeting tight deadlines.
  • Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
  • A proactive approach to problem-solving and an ownership mentality in all tasks.
  • Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

Skills

Required:Customer serviceProcess optimizationCommunication

Benefits

  • Competitive pay with opportunities for growth and career development.
  • Be part of a highly competent, driven team that values collaboration and innovation.
  • Gain firsthand experience in shaping a new function within a fast-growing tech company.
  • Flexible work arrangements with rotating shifts that include early mornings, late nights, and weekends.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Traba

Labor That Works.

Traba is the leading platform for hourly work. We connect workers to open shifts at warehouses and distribution centers.

staffingworkforce managementlogisticsdistributionindustrial
Company profileWebsite

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