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Manager, Customer Success (San Francisco or Denver)

Datadog· Customer Success
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Denver, San Francisco$108k - $144kFull-timePosted 1w ago

About the role

Manager role responsible for hiring and developing Customer Success Managers, driving renewal/expansion, and leading a high-performance team in a hybrid Datadog environment.

Responsibilities

  • Drive and influence the full renewal and expansion sales cycle
  • Serve as an advisor and role model for exemplary customer service
  • Balance autonomy with effective communication upwards
  • Act as a regional/segment owner and escalation point for relevant matters
  • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
  • Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
  • Focus on talent attraction, retention, and development to create high-performance teams

Qualifications

  • Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
  • 3+ years of experience leading a high-performing team of Customer Success Managers
  • A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
  • Familiar with the B2B tech or subscription-based software space
  • Comfortable in a fast-paced, scaling environment

Skills

Required:Customer Success ManagementContract negotiationsLeadership

Benefits

  • Best-in-class onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, with opportunities to join our Community Guilds
  • Intra-departmental mentor and buddy program for networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
  • healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan
Last updated Oct 22, 2026. Interested? Apply on the company site.

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