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Engineering Manager, Tier 2 Support

Path Robotics· Engineering
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Columbus, OHfull-timePosted 1w ago

About the role

Engineering Manager to lead the Tier 2 software support team responsible for diagnosing, resolving, and preventing complex production software issues, partnering with cross-functional teams to ensure reliability and customer satisfaction.

Responsibilities

  • Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
  • Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
  • Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
  • Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
  • Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues
  • Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
  • Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact

Qualifications

  • 5+ years of experience leading and mentoring software or support engineering teams
  • Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments
  • Proven experience supporting and maintaining large-scale, distributed, or production software systems
  • Comfortable balancing people leadership with hands-on technical involvement when needed
  • Bring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence

Skills

Required:Leadership and people managementProduction systems supportProject and process management

Benefits

  • Daily free lunch
  • Flexible PTO
  • Comprehensive medical, dental, and vision coverage
  • 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
  • 401(k) retirement plan through Empower
  • Generous employee referral bonuses—help us grow our team!
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Path Robotics

Path Robotics | Physical AI for Manufacturing

Path Robotics – Physical AI for manufacturing. Obsidian, our foundational AI, powers Path's Intelligent Welding Cells and Rove. 4x productivity, 30%+ lower cost, $0 capex.

Welding CellsRoveObsidianPhysical AIManufacturingAutomation
Company profileWebsite

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