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IT Engineer

NVIDIA· Engineer, IT
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Hsinchu, TaiwanPosted 1w ago

About the role

NVIDIA IT Engineer to support end-user needs and improve IT processes globally, focusing on engineering, support, and continuous improvement of tools and systems, collaboration across teams, incident analysis, automation opportunities, and knowledge base documentation.

Responsibilities

  • Collaborate with management and key collaborators to develop, implement, and manage support, operational, and project objectives.
  • Identify and develop future processes across NVIDIA IT, removing friction in day-to-day operations.
  • Lead continuous improvement initiatives by engaging leadership to deliver projects and initiatives.
  • Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.
  • Collaborate with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.
  • Work with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times.
  • Maintain and improve existing tools and solutions to address key business challenges.
  • Collaborate with Tier 1 support and engineering teams for effective communication.
  • Provide mentorship and maintain accurate documentation of systems and processes.
  • Contribute to knowledge base articles and incident response documentation.
  • Stay up to date with the latest tech developments and introduce them where possible.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.
  • Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles.
  • Familiarity with incident management systems (e.g., Jira, ServiceNow).
  • Strong analytical and problem-solving skills, excellent communication and collaboration abilities.
  • Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.
  • Ability to independently deliver innovative solutions with minimal direction.
  • Excellent attention to detail, organization, and high-quality outputs.
  • Strong presentation and training skills for non-technical audiences.
  • Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows) with experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

Skills

Required:Collaboration and stakeholder managementIncident management and root-cause analysisAutomation and process improvement
Last updated Oct 16, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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