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Technical Solutions Engineer, Compute Engine I

Google
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Mexico CityFull-timePosted 1w ago

About the role

Technical Solutions Engineer role within Google Cloud Platform, focused on 24x7 technical support, debugging, networking, and system administration to help customers adopt Google Cloud products.

Responsibilities

  • Work within a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
  • Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
  • Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 5 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
  • Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
  • Ability to communicate in English fluently to interact with regional customers and stakeholders.

Skills

Required:Networking and web technologiesProgramming/scriptingCustomer-facing troubleshooting
Last updated Oct 23, 2026. Interested? Apply on the company site.

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