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Technical Program Manager, Third-Party Data Feeds, Waze and Geo (Fixed-Term Contract)

Google· Google Careers / Waze and Geo
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Tel Aviv, Israelfixed-term contractPosted 1w ago

About the role

Technical Program Manager role at Google for Waze and Geo (Fixed-Term Contract) focusing on planning, risk management, data analysis, and cross-functional collaboration to improve diagnostic tooling and incident response.

Responsibilities

  • Manage technical incident response and diagnosing issues by querying datasets with SQL and analyzing structured data formats (such as XML, JSON, GeoJSON, Datex2, WZDx, and ArcGIS) to uncover root causes.
  • Design, test, and deploy automated triage rules, self-service diagnostic tools, and generative AI support workflows (such as AI-assisted case routing, automated validation, or conversational agents) to reduce manual escalation volume.
  • Transition technical troubleshooting workflows to global vendor operations, including authoring standard operating procedures, decision trees, training curricula, QA rubrics, and SLAs.
  • Configure and govern escalation queues, routing logic, and SLA tracking in CRM or issue-tracking platforms (such as Salesforce).
  • Collaborate with software engineering, product management, and data science teams to prioritize diagnostic tooling and pipeline improvements, while communicating technical resolutions clearly to external partners and cross-functional stakeholders.

Qualifications

  • Bachelor's degree in a technical field, or equivalent practical experience.
  • 2 years of experience in program management.
  • Experience in data analysis.

Skills

Required:SQLData analysisIncident managementCross-functional collaboration
Last updated Oct 23, 2026. Interested? Apply on the company site.

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