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Partner Enablement Product Support Manager, gUP Platforms and Devices

Google· APAC gTech (gUP Platforms and Devices)
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Hybrid (Tokyo)Full-timePosted 1w ago

About the role

Partner Enablement Product Support Manager for gTech users and Products (gUP) Platforms and Devices in APAC, focusing on Japan. Owns partner support execution, relationship management with Japanese Telco/Retail/E-commerce partners, and drives support strategy and operational readiness for Google's hardware and services portfolio in Japan.

Responsibilities

  • Lead relationship management with operations and customer support teams across assigned Japanese Telco, Retail, and E-commerce partners.
  • Aggregate partner and user feedback to provide strategic insights to Product Managers (PMs) and Go-To-Market (GTM) teams, driving CSAT, NPS, Contact Rate, and Support Cost Reduction.
  • Evolve the user and partner support strategy for Google product offerings based on knowledge of Japanese retail landscapes, carrier environments, and consumer electronics trends.
  • Manage operational support readiness for new product introductions (NPI) across Pixel, Nest, and Wearable launches in close coordination with partner representatives.
  • Collaborate with global gUP teams to adapt and execute market-relevant partner programs, including B2B hardware support models for commercial and enterprise channels.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in a technical project management or a customer-facing role.
  • 6 years of experience in operations, partner management, or customer support operations.

Skills

Required:Project managementPartner relationship management
Last updated Oct 23, 2026. Interested? Apply on the company site.

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