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Quantitative UX Researcher, Customer Engagement

Google
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Mountain View, CA$159k - $230kFull-timePosted 1w ago

About the role

Quantitative UX Researcher focused on Customer Engagement within Google Ads CRM platform, working on multi-agent workflows and AI-powered routing and measurement frameworks to improve product experience and user outcomes.

Responsibilities

  • Define and measure quantitative UX goals and metrics in collaboration with designers, qualitative researchers, data scientists, engineers and program managers.
  • Design and analyze human and synthetic evaluation systems for multi-agent workflows, applying crossed rater/item statistical models to calibrate routing quality and mitigate rater bias.
  • Design, analyze, and interpret A/B experiments to measure the impact of product changes on user behavior and key metrics.
  • Partner with designers, qualitative researchers, data scientists, engineers, and program managers to define user-centered success metrics and ensure appropriate data instrumentation.
  • Translate complex findings into actionable insights and communicate them effectively to cross-functional stakeholders to drive research that improves the user experience.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience in product research in an applied research setting, or similar.
  • Experience in programming languages used for data manipulation and computational statistics (e.g., Python, R, MATLAB, C++, Java, or Go).
  • Experience applying statistical modeling, including mixed-effects and item response modeling, to behavioral data.
  • Experience in experimental design and survey research instrument design for evaluating systems.

Skills

Required:Quantitative UX researchProgramming for data manipulationStatistical modelingExperimental design

Benefits

  • Learn more about benefits at Google (link provided in job description).
Last updated Oct 23, 2026. Interested? Apply on the company site.

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