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Product Support Manager (AdSense), Creator and Consumer Experience Operations, YouTube

Google· YouTube
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Hybrid (New York, NY), Hybrid (San Bruno, CA)$114k - $163kFull-timePosted 1w ago

About the role

Product Support Manager responsible for end-to-end support solutions for YouTube AdSense products, focusing on creator growth, account approvals, verifications, and proactive policy education within Creator and Consumer Experience Operations.

Responsibilities

  • Increase creator satisfaction and reduce support case volumes by executing initiatives from the 2027 strategy (e.g., planning with cross-functional teams, establishing success criteria, launching initiatives).
  • Prepare Creator Support Operations for new feature and policy launches by incorporating product information into the knowledge base, establishing new automated workflows, creating agent training, and determining launch strategies to ensure seamless creator growth.
  • Leverage AdSense product and creator experience understanding to inform the design and implementation of AI-enabled user journeys.
  • Gather and analyze operational and enablement data, and creator feedback, to identify opportunities for immediate, short-term, and long-term improvement of the AdSense experience.
  • Share recommendations based on quantitative and qualitative analysis with stakeholders (e.g., Product, Marketing, Engineering) to improve the user experience. Handle critical user experience issues by coordinating with cross-functional teams to identify and deploy solutions.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.
  • Experience in support operations, driving B2B or B2C growth, ad-tech industry, or consulting.
  • Experience with data analysis, data analytics, quantitative analysis.

Skills

Required:Project managementData analysisCross-functional collaboration
Nice to have:AI-driven journey design
Last updated Oct 23, 2026. Interested? Apply on the company site.

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