← All roles

Technical Account Manager Lead, Google Cloud Consulting (English, Mandarin)

Google· Technical Account Management / Google Cloud Consulting
Apply on company site
TaipeiFull-timePosted 1w ago

About the role

Lead for delivering Technical Account Management (TAM) services within Google Cloud Consulting, responsible for guiding customer success, building and coaching TAM teams, and aligning TAM activities with customer business objectives in an English and Mandarin speaking context.

Responsibilities

  • Manage customer delivery obligations for the TAM role. Identify and propose additional TAM value added service opportunities.
  • Support cloud adoption blocker removal, lead feature request processes, and work cross-functionally to troubleshoot and escalate issues as needed for customers.
  • Build relationships with sales teams. Work with regional Google Cloud Consulting (GCC) portfolio leads and team members to support strategy and lead customer success initiatives.
  • Plan for customer events and launches, partner with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Qualifications

  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  • 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
  • Experience in people management, including developing and leading technical teams.
  • Ability to communicate in English and Mandarin fluently as this is a customer-facing role that requires interactions in English and Mandarin with local stakeholders.

Skills

Required:Cloud solution architecturePeople managementStakeholder managementBilingual communication (English, Mandarin)
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Google

Google Search homepage

llmtext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at Google