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Sr. Manager, Enterprise Revenue Architect

Gong· Customer Success Managers
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Hybrid (Austin, Chicago, New York City, Salt Lake City, San Francisco)$181k - $239kfull-timePosted 1w ago

About the role

Enterprise Revenue Architects are strategic partners to Gong’s largest customers, guiding executives and operational teams to drive revenue transformations using Gong’s AI Operating System and Revenue Graph. Focused on adoption, workflow architecture, and measurable business outcomes across the revenue lifecycle for enterprise accounts.

Responsibilities

  • Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization.
  • Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee strategies modernizing revenue operations through Gong’s AIOS; develop a point of view for financial services and healthcare industries.
  • Workflow Architecture Oversight: Guide the team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes.
  • Adoption and Change Management: Drive adoption initiatives that embed Gong into daily team rhythms across the Enterprise customer segment.
  • Value Realization: Use data-driven insights to quantify measurable business outcomes demonstrating Gong’s ROI and strategic value.
  • Renewal and Expansion Management: Own renewal strategy and execution for the team, collaborating on growth and Net Dollar Retention (NDR).
  • Cross-Functional Collaboration: Partner with Product, Sales, Marketing to ensure a seamless customer experience throughout the journey.
  • Adoption & Usage: Focus on adoption and usage to accelerate time-to-value for enterprise accounts, ensuring retention and expansion.

Qualifications

  • 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
  • 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
  • Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
  • Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
  • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
  • Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
  • Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
  • Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.
  • Managers who are self-starters, thrive in high-paced environments and in change and ambiguity; growth mindset and coachability.

Skills

Required:Team leadershipRevenue operationsStakeholder management

Benefits

  • We offer Gongsters a variety of medical, dental, and vision plans.
  • Wellbeing Fund - flexible wellness stipend.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program.
  • Education & learning stipend.
  • Flexible vacation time.
  • Paid parental leave.
  • Company-wide recharge days each quarter.
  • Work from home stipend.
Last updated Oct 18, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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