← All roles

Pharmacy Manager (L5)

Amazon· Pharmacy / Clinical Customer Care
Apply on company site
AZ, MA, NH$120k - $162.4kfull-timePosted 1w ago

About the role

Pharmacy Manager leading a team of pharmacists and technicians within Amazon Pharmacy Clinical Customer Care, focusing on clinical guidance, quality improvement, regulatory compliance, and operational leadership to deliver fast, safe, and customer-centered pharmacy services.

Responsibilities

  • Management and oversight of a team of pharmacists and/or technicians
  • Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
  • Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions
  • Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations
  • Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain SLAs
  • Responsible for the training and development of the team
  • Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
  • Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary
  • Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation
  • Work hands-on in production environment to complete operational tasks and escalations that require leadership
  • Ensure timecard accuracy for team prior to payroll being completed
  • Preform other duties as assigned by manager

Qualifications

  • Bachelor's degree in Science, or Doctor of Pharmacy (PharmD)
  • Active and unrestricted Pharmacist License in domicile state; willingness to obtain additional non-resident licenses in required states (minimum 8 out of 21 states within 6 months)
  • Experience with performance metrics, process improvement and Lean techniques
  • Flexible schedule including weekends, nights, and holidays
  • State-specific license requirements as noted ( Idaho, Arizona, New Hampshire, Massachusetts)

Skills

Required:Pharmacist leadershipRegulatory complianceQuality improvement
Nice to have:Lean methodologies

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parenal leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon