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Sr Program Manager - Change Management, Hub Delivery

Amazon· Operations / Hub Delivery
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Bellevue, WA, USA$115.6k - $160kFull-timePosted 1w ago

About the role

Change Management Sr. Program Manager responsible for end-to-end governance of operational, technology, and policy changes affecting Hub Delivery partners and delivery associates across 7+ countries. Leads intake processing, risk assessment, approvals, freeze calendar enforcement, readiness periods, and exception management, partnering with cross-functional teams to ensure visibility, sequencing, and governance of changes in a high-volume, multi-region environment.

Responsibilities

  • Process and manage all change management intakes end-to-end: assess scope and risk, size complexity, prioritize, and route through the appropriate governance and approval path
  • Enforce freeze calendars and readiness periods across global peak events, managing restricted and blocked windows for 7+ countries
  • Route stakeholder approvals through senior leadership gates, track alignment, and escalate when timelines are at risk
  • Manage exception requests during freeze periods, ensuring proper justification and leadership sign-off before any change proceeds
  • Partner with Communications and Learning & Development teams to coordinate partner-facing messaging, training, and enablement for each change
  • Collaborate with worldwide delivery program Change Management teams to align frameworks and drive process consistency across delivery channels
  • Identify patterns across intakes to codify repeatable components, close parity gaps between regions, and eliminate scale blockers
  • Develop metrics and post-launch review processes to measure change effectiveness, track adoption, and surface improvement opportunities
  • Operate autonomously with minimal oversight, managing a high volume of concurrent changes across multiple regions and stakeholder groups

Qualifications

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Skills

Required:Program or project managementData-driven decision makingStakeholder managementChange managementCross-functional collaboration

Benefits

  • Base salary with sign-on payments and RSUs
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription), Life & AD&D insurance, EAP, Mental Health Support, FSA, Adoption and Surrogacy Reimbursement, 401(k) matching, paid time off, parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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