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Senior AI Acceleration Lead, Customer Success COE, AWS Specialist and Partner Organization

Amazon· AWS Specialist and Partner Organization - Customer Success Center of Excellence
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Hybrid (Mountain View, CA), Hybrid (San Francisco, CA), Hybrid (Seattle, WA)$153.6k - $239kFull-timePosted 1w ago

About the role

Senior AI Acceleration Lead within the AWS Specialists & Partner Organization, part of the Customer Success Center of Excellence. Responsible for scaling CS COE engagement with field teams and partners through post-launch tooling, AI-powered platforms, and enablement frameworks; owns adoption strategy, communications, and change management for customer success programs and AI tools across global field roles.

Responsibilities

  • Own end-to-end enablement and adoption strategy for CS Intelligence AI tools, driving measurable increases in usage across field teams and partners
  • Design and deliver content in collaboration with stakeholder teams (eLearning, learning paths, certifications, accreditation badges) and manage live sessions, office hours, and pitch practice exercises
  • Own change management and field readiness across global field organizations, driving adoption from awareness through proficiency
  • Plan and execute phased rollouts (regional, BU-level) for new tools and programs, managing dependencies with field leadership
  • Track adoption and enablement metrics via dashboards; diagnose what is working and what is not, and implement corrective actions when usage falls behind plan
  • Build repeatable enablement mechanisms (playbooks, onboarding frameworks, qualification criteria) that empower field teams to independently scale tool usage
  • Lead cross-functional stakeholder communications for program launches, coordinating messaging across multiple geographic regions and business units
  • Build and maintain relationships with field stakeholders to secure alignment and drive participation
  • Enable field teams with personalized outreach, opportunity data, and tooling access; coordinate with regional teams (NAMER, EMEA, APJ, LATAM) to adapt engagement models locally
  • Draft and deliver launch communications, status updates, and executive-level program summaries
  • Navigate organizational complexity to influence adoption decisions without direct authority
  • Collect and own the end-to-end feedback loop from tool users (field teams, partners), translating signals into structured input for the tooling roadmap
  • Drive prioritization of features and capabilities by advocating based on observed adoption patterns, competitive gaps, and unmet user needs
  • Manage tooling guides, FAQ documentation, and self-service resources for field and partner teams
  • Build and maintain operational dashboards to track program health, adoption velocity, and engagement metrics
  • Run operational rhythm (weekly syncs, office hours, feedback reviews) to maintain program momentum; identify blockers and implement process improvements to accelerate scale

Qualifications

  • 6+ years of technical product or program management experience
  • Experience developing or delivering training programs across multiple sites or regions
  • Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
  • 3+ years of experience designing and delivering enablement programs (eLearning, certifications, or field readiness initiatives) at scale
  • Track record of strong execution and taking accountability for adoption/usage outcomes and building programs that drove measurable results
  • Bachelor's degree or equivalent professional experience

Skills

Required:Experience driving adoption of enterprise softwareEnablement and change management
Nice to have:CRM tools (Salesforce)

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

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