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Senior Manager, Operations

Amazon· Fulfillment & Operations Management
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Union City, GA$135k - $182.7kFull-timePosted 1w ago

About the role

Senior Operations Manager responsible for all facets of operations including people management, process, and meeting customer expectations. Leads a team of Operations and Area Managers, oversees both salaried and hourly staff in a fast-paced, large-scale facility, and drives strategy, budgeting, and continuous improvement.

Responsibilities

  • Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
  • Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
  • Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
  • Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
  • Establishes objectives and metrics for safety, quality, productivity, and customer experience
  • Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
  • Mentors and develops leaders and staff
  • Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
  • Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
  • Lift and move totes up to 49 pounds each
  • Regular bending, lifting, stretching and reaching both below the waist and above the head
  • Must be able to stand/walk for up to 10-12 hours
  • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
  • A day in the life: review safety and performance metrics, coach managers, collaborate on capacity challenges, review process improvement proposals, and finalize resource plans for peak periods.

Qualifications

  • Bachelor's degree or equivalent
  • 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Skills

Required:People managementBudgeting and financial planningStrategic planningProcess improvement

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee assistance programs (EAP) and mental health support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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