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Sr. Manager, Safety Programs, NAST Customer Experience & Safety

Amazon· NAST Customer Experience & Safety
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USA, GA, Atlanta, USA, TN, Nashville, USA, WA, Bellevue$151.4k - $204.8kFull-timePosted 1w ago

About the role

Senior manager leading safety programs for the NA Surface Transportation (NAST) business, partnering with legal, policy, tech, and operations to improve on-road safety, regulatory compliance, and end-customer delivery experience across middle-mile operations.

Responsibilities

  • Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality.
  • Identify and mitigate program risks with operations, business, and tech partners; communicate with and influence VP-level stakeholders across the org.
  • Become the expert on domain trends and root causes (safety incidents, or customer experience) and design creative solves.
  • Build policy, process, and KPIs that reduce risk and liability in operations or improve customer experience.
  • Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
  • Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
  • Drive consistent outcomes across 3P carrier base
  • Partner with Legal to keep mechanisms defensible, including automated-decision compliance.
  • Land engineering-first, cross-team solutions where no single team owns the outcome.
  • Work from data by partnering with Business Intelligence teams to move from symptom to root cause on large, noisy datasets.

Qualifications

  • 5+ years of team management experience
  • 7+ years of program or project management experience
  • Experience working with, presenting to and influencing senior executives up to VP level
  • 7+ years of working cross functionally with tech and non-tech teams experience
  • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Skills

Required:Leadership and People ManagementProgram/Project ManagementCross-functional Collaboration

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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