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Seasonal Transportation Specialist, Relay Operations Center

Amazon
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Tempe, AZ$22.54/hr - $29.18/hrseasonalPosted 1w ago

About the role

Seasonal Transportation Specialist to assist in resolving stakeholder issues related to daily freight movements into and out of Amazon's North American fulfillment centers. On-site role in Tempe, AZ. Focus on providing solutions and resolution in a fast-paced, high-volume transportation/customer service environment with cross-functional collaboration.

Responsibilities

  • Deliver great carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
  • Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
  • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
  • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
  • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet
  • Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Qualifications

  • 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel)
  • 1+ years of customer service or back-office roles in corporate environments
  • High school or equivalent diploma
  • Speak, write, and read fluently in English
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  • Are 18 years of age or older

Skills

Required:Computer literacy (Microsoft Office)Customer service
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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