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Contract Onboarding Specialist, AWS Billing Contract Onboarding

Amazon· Sales, Advertising, & Account Management
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Hybrid (New York, NY)$96.9k - $169.5kcontractPosted 1w ago

About the role

Analytical Contract Ingestion Analyst responsible for accurate, timely ingestion of customer contracts into AWS Billing systems, driving scalable ingestion processes, collaborating with engineering and design, and applying automation and AI to improve accuracy and reduce billing errors.

Responsibilities

  • Ingest customer contracts accurately and on time — acknowledge tickets within 1 business day, resolve standard issues within 5 days per SOP, and execute with ≥98.6% accuracy
  • Own end-to-end ingestion of complex contract structures, including multi-service and percentage-based constructs
  • Analyze ingestion failures and propose systemic fixes rather than one-off workarounds
  • Design solutions for new and non-standard contract structures, applying judgment where SOPs don't yet exist
  • Experiment with AI and automation to improve ingestion accuracy and reduce billing errors
  • Lead ingestion-related discussions in weekly business reviews with leadership
  • Partner cross-functionally with engineering and design teams to translate ingestion needs into system requirements
  • Identify opportunities to reduce manual touches and design scalable ingestion processes for new use cases
  • Document ingestion issues, procedures, and new contractual terms thoroughly for team reference
  • Review ingestion queue, prioritize tickets, troubleshoot complex structures, collaborate with engineering on system requirements, and test AI-assisted error catching

Qualifications

  • Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
  • 5+ years of finance, business management and sales operations experience
  • Experience developing business analytics or equivalent
  • Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Skills

Required:Contract ingestion accuracyData analysisProcess design and optimization

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, optional supplemental life)
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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