← All roles

Support Engineer III, Amazon Robotics IT Service Management

Amazon· Operations, IT, & Support Engineering
Apply on company site
Westboro, MA$74.7k - $130.7kFull-timePosted 1w ago

About the role

Support Engineer III responsible for designing, implementing, and supporting IT infrastructure across Linux environments, lab buildouts, and manufacturing workflows within Amazon Robotics IT Service Management. Hands-on technical escalation point, leads projects end-to-end, mentors teammates, and develops internal tooling to support robotics manufacturing operations.

Responsibilities

  • Provide white glove, hands on support for end user and manufacturing devices, including laptops and desktops, printers, scanners, and other peripherals
  • Design, implement, and maintain IT infrastructure including Linux systems, networking, and end-user devices, while troubleshooting issues to minimize disruption to manufacturing and lab workflows
  • Lead the physical buildout of robotics innovation labs, translating engineering requirements into procurement, systems design, and deployment plans for high-density compute and GPU environments
  • Serve as a technical escalation point for R&D, engineering, and operations teams, communicating clearly with stakeholders at all levels and representing IT in cross-functional meetings
  • Identify and drive improvements to support tools, documentation, and operational processes, creating new resources where gaps exist and mentoring junior team members on best practices
  • Manage cross-functional IT projects end to end, coordinating with suppliers, tracking progress against timelines, and ensuring change management activities follow established procedures

Qualifications

  • 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support

Skills

Required:Troubleshooting and debugging technical systemsCustomer service and communication
Nice to have:Networking protocolsLinux systems administrationProject playbooks and stakeholder management

Benefits

  • Health insurance (medical, dental, vision, prescription) and insurance options
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • EAP, Mental Health Support, Medical Advice Line
  • RSUs and sign-on payments as part of Amazon package
  • Comprehensive benefits overview link provided
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon