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RN Operations Manager, One Medical Operations, Virtual Care Operations

Amazon· Corporate Operations
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Remote$74.2k - $129.8kFull-timePosted 1w ago

About the role

Lead and support the Virtual Medical Team (VMT) operations for Amazon One Medical, coordinating RN-focused teams to deliver round-the-clock virtual care, optimize staffing and workflows, and drive data-driven improvements across regions.

Responsibilities

  • Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization
  • Create intervention plans that address national, regional, or individual gaps
  • Partner with Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade-offs with business objectives
  • Visualize and present data-driven insights with progress reports to senior leadership, serve as VMT Operations spokesperson to frontline teams
  • Own team initiatives, including project plan management, leading cross-functional meetings, escalating roadblocks, and crafting communication strategies
  • Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation
  • Utilize patient demand forecasts to make both real-time and long-term staffing determinations for each region, state, and license type, and team
  • Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience

Qualifications

  • 3+ years of program or project management experience
  • Experience working cross functionally with tech and non-tech teams
  • Experience using data and metrics to determine and drive improvements
  • 2+ years navigating complex policy, process, and people-related organizational dynamics
  • Proven expertise in advanced data manipulation using Pivot Tables, VLOOKUP and IMPORTRANGE functionality, and SQL queries
  • Experience with analytics tools, preferably with focus on forecasting and staffing

Skills

Required:Program/project managementData analysis and visualizationSQL and data tooling

Benefits

  • Health insurance (medical, dental, vision, prescription) and life/AD&D insurance with optional supplemental life plans
  • 401(k) matching
  • Paid time off and parental leave
  • Employee assistance program and mental health support
  • Flexible Spending Accounts and adoption/reimbursement coverage
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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