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Senior Engagement Manager

Amazon· Professional Services, AWS Industries
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LondonFull-timePosted 1w ago

About the role

Senior Engagement Manager (EM) to own delivery of complex, outcome-based cloud and AI programs for AWS ProServe Telco, Media & Entertainment, Gaming and Sports (TMEGS). Accountable for business outcomes, not just milestones; shapes scope, negotiates with customer executives, and delivers programs profitably in a fixed-price, outcome-based model.

Responsibilities

  • Owning delivery of complex, outcome-based cloud and AI programs end to end, accountable for customer business outcomes, delivery quality and commercial performance
  • Working with sales and solution architects before signature to shape scope, define measurable outcomes and acceptance criteria, and confirm what we commit to is deliverable
  • Negotiating scope, milestones and trade-offs with customer executives, and managing fixed-price engagements through disciplined change control, earned-value tracking and margin protection
  • Managing engagement revenue and financial health: forecasting revenue against milestones, maintaining an accurate estimate at completion, driving timely milestone acceptance and billing, and identifying expansion opportunities that grow the customer relationship
  • Leading delivery teams that use AI across the lifecycle (requirements, design, code generation, testing and operations), and applying enough technical depth to challenge AI-generated output and make informed trade-offs on security, performance, scalability and cost
  • Orchestrating mixed teams of AWS builders, AWS Partner Network partners and customer-selected integrators to a single quality bar, with clear accountability, consistent acceptance criteria and automated quality gates
  • Driving customer-side change management and adoption, so the organization realizes the value of what we build
  • Reporting progress to senior stakeholders in terms of business value delivered, and acting on leading indicators of risk (velocity, environment stability, partner quality, team health) before they become escalations
  • Contributing reusable assets, patterns and AI-enabled delivery practices that make each engagement faster and more repeatable than the last

Qualifications

  • 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
  • 5+ years of leading and delivering enterprise-level IT engagements experience
  • 5+ years of cloud computing experience
  • Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
  • Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals

Skills

Required:Agile leadershipEnterprise IT engagement deliveryCloud computingstakeholder management
Nice to have:AI-aware delivery
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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