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Principal Engagement Manager, Professional Services (ProServe) - AWSI

Amazon
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GA, Atlanta, IL, Chicago, NJ, Jersey City, NY, New York, TX, Dallas, WA, Seattle$182.8k - $247.3kfull-timePosted 1w ago

About the role

Engagement Manager (EM) to lead delivery of complex AWS-based cloud solution projects within AWS Professional Services, bridging business requirements with technical solutions and applying AWS frameworks to ensure customer outcomes.

Responsibilities

  • Leading and managing complex cloud migration and implementation projects
  • Leveraging knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
  • Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
  • Distilling customer needs into clear technical requirements and mapping them to business outcomes
  • Decomposing complex technical problems into actionable, deliverable solutions
  • Contributing to technical documentation and defining documentation standards
  • Owning delivery of complex, outcome-based cloud and AI programs end to end, accountable for customer business outcomes, delivery quality and commercial performance
  • Shaping scope with sales and solution architects prior to signature, defining measurable outcomes and acceptance criteria
  • Negotiating scope, milestones and trade-offs with customer executives, managing fixed-price engagements with change control and margin protection
  • Managing engagement revenue and financial health: forecasting revenue, estimating at completion, milestone acceptance and billing, identifying expansion opportunities
  • Leading delivery teams that use AI across the lifecycle and applying technical depth to challenge AI outputs around security, performance, scalability and cost
  • Orchestrating mixed teams of AWS builders, AWS Partner Network partners and customer-selected integrators
  • Driving customer-side change management and adoption to realize value
  • Reporting progress to senior stakeholders with focus on business value and risk indicators
  • Contributing reusable assets, patterns and AI-enabled delivery practices to accelerate engagements

Qualifications

  • Bachelor's degree in Computer Science, Math, or a related field
  • 8+ years of cloud architecture and solution implementation experience
  • Experience managing and delivering large-scale enterprise IT projects
  • Experience with IT compliance and risk management requirements (e.g. security, privacy, SOX, HIPAA)
  • Experience with software development life cycle (SDLC) and agile/iterative methodologies

Skills

Required:Project/program management (technical)AWS services and architecturesRequirements gathering and mapping to outcomesNegotiation and stakeholder management

Benefits

  • Base salary with sign-on payments and RSUs
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and options for Supplemental life plans
  • Employee Assistance Program (EAP), Mental Health Support
  • Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off and parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

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