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Sr. Commercial Operations Mgr, Amazon Manufacturing Services

Amazon
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Hybrid (Seattle, WA), Hybrid (Bellevue, WA)$121.5k - $212.5kFull-timePosted 1w ago

About the role

Senior Commercial Operations Manager leading AMS commercial engine to connect manufacturing capabilities with customers, owning end-to-end order lifecycle, customer relationships, and revenue growth within Amazon Manufacturing Services (AMS).

Responsibilities

  • Own the full order lifecycle from intake through delivery, including quoting, estimation, scheduling, and customer communication.
  • Drive quoting and estimation turnaround to consistently meet our promise dates.
  • Hold the team accountable to the rapid prototyping SLA at greater than 95% on-time performance.
  • Plan and execute on orders generated by business development, ensuring clean hand-offs from opportunity to active order.
  • Manage order sequencing and customer prioritization. Make tradeoff decisions when demand exceeds capacity.
  • Negotiate delivery timelines directly with customers, including for large and complex projects.
  • Own the customer relationship from order acceptance through delivery completion.
  • Drive account growth with existing customers across new prototyping and managed order projects.
  • Build and sustain a high customer satisfaction score by managing the end-to-end customer experience.
  • Resolve escalations and service failures directly. Own the outcome.
  • Own rapid prototyping revenue growth by managing pipeline, capacity utilization, and order execution.
  • Develop and execute the marketing and branding strategy for AMS services, including customer-facing materials and service catalog management.
  • Build and maintain the commercial processes that support AMS as it scales.
  • Hire, develop, and retain the commercial operations team.
  • Set clear expectations, delegate with accountability, and build a team that runs without requiring escalation on standard decisions.
  • Drive requirements for the tools and systems that support quoting, order tracking, and customer communications.
  • Identify and prioritize improvements to commercial systems. Get requirements onto the technology roadmap.
  • Design scalable processes that reduce manual effort and improve speed and accuracy across commercial operations.

Qualifications

  • Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or other STEM field
  • 3+ years of people management experience
  • 7+ years of Manufacturing industry experience, including direct exposure to production operations, order management, or customer-facing commercial functions in a manufacturing environment.
  • 3+ years of Commercial operations experience: managing a sales or order funnel, owning customer accounts, and managing customer projects end to end.
  • Demonstrated ability to make prioritization and tradeoff decisions under capacity constraints without escalating routine issues.
  • Track record of holding a team accountable to measurable service commitments.

Skills

Required:Order managementQuoting and estimationCapacity planningCustomer relationship management
Nice to have:Revenue growth / P&L awareness
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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