AWS Technical Consultant (TAM), Enterprise Support NZ
Amazon· Operations, IT, & Support Engineering
Hybrid (Wellington), Hybrid (Auckland)full-timePosted 1w ago
About the role
Technical Account Manager in AWS Enterprise Support for New Zealand ISVs, advising on architecture, operation, and optimization of software on AWS across the customer lifecycle.
Responsibilities
- Serve as the primary technical advisor to ISV customers, helping them architect, optimise and scale their software products on AWS
- Conduct Operational Reviews, operational readiness assessments and architecture deep-dives tailored to SaaS and multi-tenant workloads
- Drive operational excellence across customer environments by identifying risks, reducing cost and improving reliability before issues impact production
- Lead technical discussions on incident management, trade-offs and risk mitigation, translating complex scenarios into clear recommendations for both engineering teams and senior leadership
- Proactively identify opportunities to accelerate customer outcomes through AWS service adoption, cost optimisation and architectural improvements
- Deliver business reviews that provide actionable insights, track progress against customer goals and strengthen the strategic relationship
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services and Account Managers to deliver coordinated support across the customer lifecycle
- Enable customer teams through targeted workshops, hands-on labs and technical enablement sessions
- Lead service event reviews and pre-launch planning to ensure customers are prepared for critical launches and operational milestones
- Engage with stakeholders across all levels, from platform engineers to CTOs, earning trust through technical depth and consistent delivery
- A day in the life examples showing proactive, technical, and advisory work across multiple customer touchpoints
- Participate in Technical Field Communities and contribute to a customer-centric AWS culture
Qualifications
- - Hands on experience working with AI
- - Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.
- - Experience with presentations and speaking with executives, IT, management, and developers
- - Experience working within software development or Internet-related industries
- - Experience migrating, transforming or modernising legacy customer solutions to/in the cloud
- - Experience working with AWS technologies from a DevOps perspective, including understanding of best practices, tools, CI/CD, etc.
- - Able to present to technical and business audiences (training, workshops, publications)
- - Familiarity with ISV customer drivers like Cost to Serve, Customer Acquisition Cost, TAS/TAM, etc.
Skills
Required:AI experienceAWS / Cloud platformsArchitecture & SaaS multi-tenant reviews
Last updated Oct 25, 2026. Interested? Apply on the company site.
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