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Customer Success Manager I, Global Logistics

Amazon
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Tempe, AZ, Bellevue, WA$58.2k - $101.8kFull-timePosted 1w ago

About the role

Join Amazon's Global Logistics team as a Customer Success Manager and drive transformative improvements for our diverse shipper community. Manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem and contribute to Amazon's shipper success program.

Responsibilities

  • Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
  • Develop and implement data-driven strategies to boost shipper performance and product adoption
  • Collaborate with cross-functional teams to design innovative solutions for complex challenges
  • Analyze and present key performance metrics, providing strategic recommendations to stakeholders

Qualifications

  • Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
  • Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field
  • 1+ years experience in customer success, consulting, or supply chain management
  • Demonstrated ability to manage complex customer relationships and drive measurable business improvements
  • Strong analytical skills with experience in data-driven decision making and problem-solving
  • Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Skills

Required:Project managementData analysisExcelCommunication & presentation

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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