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Process Improvement Specialist, GOX - Ops Excellence

Amazon· Corporate Operations
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Hybrid (Luxembourg)Full-timePosted 1w ago

About the role

Process Improvement Specialist in Global Operational Excellence (GOX) drives the expansion of EU Operational Excellence solutions into new regions, partnering with regional Operations teams, technology partners, and ACES to scale data-driven tools and workflows across the EU network.

Responsibilities

  • Act as the primary bridge between EU GOX solutions and regional Operations teams, owning the end-to-end expansion of EU tools and mechanisms into a new network.
  • Engage deeply with regional Ops stakeholders to understand needs and translate them into a clear data-backed solution roadmap.
  • Perform data mining and analysis across multiple systems (Redshift, Athena and other warehouses) to identify gaps, quantify opportunities, and prioritize expansions.
  • Write advanced SQL to perform root cause analysis and link systemic issues to shop-floor and customer delivery impact.
  • Build and maintain dashboards and self-service analytical tools (QuickSight, automated reports) for proactive problem detection.
  • Develop assessments and reports communicating rollout progress, adoption, and quantified business impact to leadership.
  • Identify and manage risks, dependencies and cross-region differences affecting adoption.
  • Build a repeatable, data-backed playbook for expanding EU solutions into new regions.

Qualifications

  • Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
  • Experience in program or project management, delivering initiatives from concept to execution.
  • Experience with reporting and data visualization tools such as QuickSight, Tableau, Power BI, or other BI packages.
  • Experience working cross-functionally with both technical and non-technical teams, including operations.
  • Experience working with operations and business teams to communicate problem impacts and understand business requirements.
  • Experience with hands-on SQL coding and working with large, complex data sets to design models and scenarios.
  • Experience communicating and influencing stakeholders at all levels, including presenting complex, data-backed recommendations to senior leadership.

Skills

Required:SQLData analysis / analyticsData visualizationStakeholder management

Benefits

  • Not specified in the description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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