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Delivery Station Customer Service Associate, DSL

Amazon
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Stratford$18.65/hr - $25.96/hrFull-TimePosted 1w ago

About the role

Delivery Station Customer Service Associate at Amazon, providing in-station real-time, hands-on support to ensure on-time deliveries, connecting customers with experts, and enhancing overall customer experience within last-mile logistics.

Responsibilities

  • - Communicating with customers directly in-person, in addition to communicating via phone and email
  • - Empathizing with and prioritizing customer needs
  • - Upholding company values and respecting every customer
  • - Resolving issues and setting appropriate expectations with customers
  • - Clearly understanding and responding appropriately to the issues that customers present
  • - Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • - Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • - Making quick and effective decisions on behalf of the customer
  • - Working a flexible Full-Time (40+ hours per week) schedule
  • - Carry, lift, push and pull up to 49 pounds
  • - Frequently push, pull, squat, bend and reach
  • - Stand and walk during shifts lasting up to 12 hours
  • - Work in an environment where the noise level varies and can be loud (hearing protection provided)
  • - Work in an environment where temperature may vary due to outside weather conditions and is not controlled

Qualifications

  • - High school or equivalent
  • - Experience in Customer Service
  • - Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • - Experience prioritizing and managing time effectively in dynamic environments
  • - Experience working with computer and web based tools

Skills

Required:Customer communicationEmpathy and prioritizationIssue resolutionWritten communicationDecision making
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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