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Tech Infra Program Manager, Leo Ground Infrastructure Operations

Amazon· Tech Infra Program Management
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Bellevue, WA$127.1k - $171.9kFull-timePosted 1w ago

About the role

Technical Infrastructure Program Manager responsible for operational excellence across Amazon’s global Leo Ground Infrastructure, driving scalability, eliminating blockers, and partnering with global stakeholders to elevate ground infrastructure operations for the Leo satellite network.

Responsibilities

  • Develop, own, and continuously refine runbooks for preventative maintenance, break-fix procedures, and grounds maintenance activities
  • Consolidate operational challenges across global ground gateway sites, conduct root cause analysis, and drive systematic improvements with site management teams
  • Lead continuous improvement initiatives using data analytics and metrics to optimize processes and service delivery
  • Work closely with AWS Global Field Operations to streamline equipment staging processes at Ground Gateway facilities
  • Coordinate with Leo and AWS Supply Chain teams to optimize device sanitization and reverse logistics workflows
  • Coordinate with vendors who provide third-party services related to maintaining ground infrastructure
  • Execute global equipment recall and remediation initiatives across existing sites
  • Enhance as-built inventory management processes to ensure accuracy and accessibility
  • Close projects effectively by gathering stakeholder feedback, documenting lessons learned, and codifying best practices for organizational knowledge

Qualifications

  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Experience working cross-functionally with tech and non-tech teams
  • Experience developing solutions and executing plans on complex projects
  • Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
  • 3+ years of program or project management experience, preferably in infrastructure, operations, or technology environments
  • Proactive mindset with ability to identify opportunities for process improvements that drive efficiency and elevate service levels

Skills

Required:Data-driven process improvementCross-functional collaborationProject/program managementRoot cause analysis

Benefits

  • Sign-on payments and restricted stock units (RSUs)
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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