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Software Development Engineer, Customer Experience and Business Trends

Amazon· Software Development
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Seattle, WA$143.7k - $194.4kFull-timePosted 1w ago

About the role

SDE to build innovative solutions that drive CX insights and faster CX improvements across Amazon, contributing to data-driven insights, AI-enabled interactions, and robust data governance.

Responsibilities

  • Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.
  • Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.
  • Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.
  • Innovate and improve processes to enhance key business outputs and drive continuous improvement.
  • Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
  • Leverage your strong coding skills, technical depth, and passion for solving complex problems.

Qualifications

  • 3+ years of non-internship professional software development experience
  • 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
  • Experience programming with at least one software programming language

Skills

Required:Software developmentFull-stack developmentDistributed systems
Nice to have:GenAI / Generative AI

Benefits

  • Health insurance (medical, dental, vision, prescription) and Life & AD&D insurance options
  • 401(k) matching
  • Paid time off and parental leave
  • Comprehensive benefits package including mental health support, flexible spending accounts, Adoption and Surrogacy Reimbursement
  • Sign-on payments and restricted stock units (RSUs) included in Amazon package
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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