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Sr. Operations Manager

Amazon· Fulfillment & Operations Management
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Virginia Beach$135k - $182.7kFull-timePosted 1w ago

About the role

The Sr. Operations Manager oversees budget, people development, and operational objectives at the site, leading a team of Operations and Area Managers, driving Lean and process improvement initiatives, and ensuring safety, quality, and customer experience within the Fulfillment Center.

Responsibilities

  • Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency and achieve business objectives.
  • Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
  • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
  • Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

  • Bachelor's degree or equivalent
  • Work flexible hours as business demands, including overnight, weekends and holidays
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Skills

Required:Lean methodologiesPerformance metricsStaffing lifecycle

Benefits

  • Health insurance (medical, dental, vision, prescription) and life insurance
  • 401(k) matching
  • Paid time off and parental leave
  • RSUs and sign-on payments included in compensation package
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Employee assistance and mental health support
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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