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Sr. Customer Solutions Manager , Strategic Accounts

Amazon· Amazon Web Services (AWS)
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Hybrid (San Jose), Hybrid (Mountain View), Hybrid (San Francisco), Hybrid (Cupertino)$176.6k - $239kfull-timePosted 1w ago

About the role

Senior role within AWS Strategic Accounts responsible for guiding large enterprise customers along their multi-year cloud adoption journey, aligning AWS teams to deliver business outcomes, and driving customer success through governance, education, and executive-level engagement.

Responsibilities

  • Establish deep understanding of customer’s business vision, culture and processes, and evangelize AWS services to adopt the right solution at the right time.
  • Accelerate AWS adoption through delivery and execution.
  • Identify and align on strategic opportunities with the account team (e.g., large-scale migrations, GenAI/Agentic, data and analytics, digital innovation, HPC, product innovation, business agility).
  • Serve as the customer’s cloud journey coach, voicing customer needs to AWS leadership, product, and engineering teams.
  • Implement governance structures to govern the partnership and customer adoption of AWS.
  • Lead reporting and tracking cadence; manage education plans, roadmap to business outcomes, Executive Briefing Sessions, and technical customer engagements.
  • Collaborate with Sales, Support, Solutions Architecture, Professional Services, product/engineering teams and customer teams to support major workload migrations and modernizations.

Qualifications

  • - Bachelor's degree in science, technology, engineering, math, business or equivalent
  • - 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
  • - 5+ years of experience engaging with executive/senior customer stakeholders (Director+ level)
  • - 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization

Skills

Required:Senior stakeholder engagementCloud architecture & migration strategy
Nice to have:GenAI/Agentic AI knowledge

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

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