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Sr. Operations Manager

Amazon· Fulfillment & Operations Management
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Shafter, CA$135k - $182.7kfull-timePosted 1w ago

About the role

Senior leadership role responsible for budget, people development, and operations objectives at the Fulfillment Center (FC). Manages and mentors a team of Operations and Area Managers, drives Lean initiatives, ensures safety, quality, and performance, and collaborates with support functions to secure resources and execute improvement plans.

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and Lean initiatives to enable their functional area and the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

  • Bachelor's degree or equivalent
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
  • Prior experience with performance metrics, process improvement and Lean techniques

Skills

Required:People managementLean/process improvementPerformance metrics

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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