← All roles

Operations Manager

Amazon· Fulfillment & Operations Management
Apply on company site
Matteson, IL$91k - $136.5kFull-timePosted 1w ago

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, ensure safety, quality, attendance, and performance, and drive productivity improvements through data-driven decisions and problem-solving. You will help meet customer delivery promises across First Mile, Middle Mile, and Last Mile operations.

Responsibilities

  • - Support, mentor, and motivate your salaried and hourly workforce
  • - Lead large-scope projects with site and regional impact
  • - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • - Manage safety, quality, productivity, and customer delivery promises
  • - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • - Stand/walk for up to 12 hours during shifts
  • - Work in an environment where the noise level varies and can be loud
  • - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • - Continuously climb and descend stairs (applies to sites with stairs)

Qualifications

  • - 3+ years of employee and performance management experience
  • “- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • “- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Skills

Required:People managementProject leadershipData-driven decision making
Nice to have:Lean / process improvement

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • EAP, Mental Health Support, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon