← All roles

Population Health Strategy & Operations Senior Manager

Included Health· Clinical Strategy and Services – Practice Operations
Apply on company site
Hybrid (Remote)$147.9k - $199kFull-timePosted 5d ago

About the role

Senior Manager focused on the operational effectiveness of Included Health's Population Health programs, leading cross-functional initiatives, driving metrics, and leveraging AI to improve efficiency and outcomes.

Responsibilities

  • Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value
  • Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs
  • Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work with data team for visibility and leading indicators
  • Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services
  • Operational Deep Dives: Conduct deep dives into team operations to identify bottlenecks and develop tests to resolve issues
  • Population Health Strategy: Own executions of key Population Health margin projects (e.g., secondary clinician utilization and overall clinical operations improvement)
  • Uplevel Team with AI: Identify opportunities to improve efficiency through AI productivity tools and automation
  • Product Partnership: Represent operations in meetings with EPDD partners and work with product partners to design features that fit team needs
  • Risk Mitigation: Anticipate program risks and develop mitigation strategies; assess impact on projects

Qualifications

  • At least seven years of experience in a fast-growing business managing cross-functional projects
  • Operationally minded with ability to analyze processes, identify bottlenecks, and develop tests
  • Strong modeling skills with proficiency in Excel
  • Proficiency with AI productivity tools to enhance efficiency
  • Ability to organize, delegate, coordinate, consolidate and prioritize multiple tasks
  • Willingness to mentor and coach employees
  • Excellent oral and written communications skills
  • Excellent interpersonal and problem-solving skills
  • Comfort with data analysis (Looker preferred)
  • Healthcare experience preferred
  • Bachelor’s degree required

Skills

Required:Cross-functional project managementData analysisExcel modelingAI productivity toolsCommunicationLeadership support

Benefits

  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage
  • PTO and Discretionary Time Off (DTO)
  • 12 weeks of 100% Paid Parental leave
  • Fertility coverage and family-building support
  • Paid leave for failed treatments, adoption, pregnancies
  • Work-From-Home reimbursement
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Included Health

Designed to treat you better.™

Included Health delivers personalized virtual care, navigation, and cost-saving healthcare solutions for employers, health plans, and members.

virtual carehealthcare solutionsnavigationmental healthprimary carespecialists
Company profileWebsite

More open roles at Included Health