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Senior Enterprise Mission Success Manager

Second Front Systems· Mission Success
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Remote$160k - $175kFull-timePosted 4d ago

About the role

Senior Enterprise Mission Success Manager responsible for the success of a portfolio of enterprise customers, guiding their experience from sign-on through kickoff, implementation, authorization, steady-state support, and renewal. Acts as the primary technical advisor, coordinating between customers and internal teams to ensure secure deployment and authorization of SaaS solutions.

Responsibilities

  • Own a portfolio of high-value, technically complex enterprise accounts, serving as trusted advisor to customer engineering, security, and executive leadership.
  • Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews, including account plans and success roadmaps.
  • Guide customers through complex technical implementations, including containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions that affect authorization.
  • Navigate customers through Authority to Operate and FedRAMP processes, including higher DoD impact levels (IL4/IL5), and proactively resolve security and compliance blockers.
  • Own high-severity technical escalations end to end, diagnosing issues alongside support, engineering, and security teams and driving them to resolution.
  • Manage multi-stakeholder, multi-program relationships, aligning commercial customers, government sponsors, and program offices around shared outcomes.
  • Own renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on larger, multi-year contracts.
  • Translate deep technical feedback from deployed customers into specific, prioritized product roadmap recommendations.
  • Mentor Mission Success Managers and contribute to team playbooks, technical enablement, and best practices.

Qualifications

  • 7+ years in customer/mission success, technical account management, solutions engineering, or technical delivery, preferably supporting PaaS or cloud infrastructure in government contracts.
  • Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies.
  • Fluency with cloud-native technologies such as containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP.
  • Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks.
  • Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders.
  • Demonstrated ability to own and resolve difficult technical escalations under pressure.
  • Experience driving renewals and expansion.

Skills

Required:Account management (enterprise)Technical leadershipFedRAMP / ATO knowledgeCloud technologies (containers, Kubernetes, CI/CD)

Benefits

  • Competitive salary
  • 100% employer-paid medical, dental, and vision coverage for you and your dependents
  • 401(k) with a 3% company contribution
  • Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more
  • Equity incentive plan
  • New hire technology and home office stipend
  • Annual professional development stipend
  • Flexible paid time off, plus all federal holidays
  • Generous parental leave
  • Flexible remote work opportunities
  • Employee referral bonus program
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Second Front Systems

Powering software for the free world.

Discover a better path to ATO. Leverage Second Front’s accredited software platform to fast-track securing authorization for government use of your SaaS software.

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