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Security Enablement Engineer

Pendo· Information Security
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Hybrid (Raleigh, NC)$108.8k - $131kFull-timePosted 4d ago

About the role

Bridge between Information Security, GTM teams, and customers to enable secure, compliant sales and customer engagements; leverages AI and automation to streamline security responses, questionnaires, and enablement while protecting the security program’s capacity.

Responsibilities

  • Build and maintain resources that help GTM teams independently answer customer security questions and complete security questionnaires. Use AI and automation to make these workflows more efficient, accurate, and self-service wherever possible.
  • Serve as the primary escalation point when Sales encounters security questions that cannot be resolved through existing resources. Research complex questions, coordinate with Information Security specialists when needed, and provide clear, timely responses that keep customer conversations moving.
  • Evaluate incoming security requests based on deal stage, urgency, strategic importance, and risk. Set priorities, communicate turnaround expectations, and involve security teammates only when their expertise is required, protecting the team's broader program commitments.
  • Join pre-sales and customer calls alongside Sales and Customer Engineering to explain Pendo's security, privacy, and compliance posture. Translate complex technical concepts into clear, credible answers for both technical stakeholders and executive decision-makers.
  • Deliver regular enablement sessions that help customer-facing teams understand Pendo's security resources, documentation, and escalation processes.
  • Own escalations involving security questionnaires with significant urgency or strategic importance. Coordinate accurate, complete responses and engage the appropriate security stakeholders to address outstanding customer concerns.
  • Investigate customer concerns involving security, integrations, deployment models, and data privacy. Work with internal stakeholders to resolve technical objections and escalate genuine product gaps to leadership.
  • Identify recurring customer questions and turn them into reusable answers, improved security documentation, and practical sales enablement materials. Continuously improve the answer library and training resources.
  • Partner with Sales, Customer Engineering, and Product to maintain consistent, accurate security messaging throughout the customer journey. Help customer-facing teams communicate Pendo's capabilities and security posture with confidence.
  • Apply AI tools to accelerate questionnaire responses, documentation, and security enablement workflows. Validate the accuracy of AI-assisted outputs and ensure appropriate data handling before information is shared with customers.

Qualifications

  • 3+ years of experience in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, Customer Engineering, or Technical Consulting.
  • Strong experience discussing enterprise SaaS technology with customers, including APIs, integrations, deployment models, and data governance.
  • Clear, effective communication skills with both technical and executive audiences.
  • Demonstrated ability to manage competing requests, assess priorities, and follow through on commitments independently.
  • Practical familiarity with common AI tools and experience applying them to workflows beyond basic information retrieval.

Skills

Required:Customer-facing technical communicationSecurity enablement and automationAI tools usage in workflows

Benefits

  • Highly competitive, employer-heavy coverage (including $0 premium options)
  • Strong 401(k) match
  • Equity
  • Flexible time off
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Pendo

Product Experience & Analytics Platform | Pendo

AI-powered platform that improves how everyone uses software. Product analytics, in-app guides, churn prediction, and agent performance—unified by Pendo AI.

product analyticscustomer successuser onboardingin-app guidessession replayNPSfeedbackdigital adoption
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