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Customer Experience Associate

Robinhood· Customer Care
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Denver, CO, Westlake, TX$21.3/hr - $25/hrfull-timePosted 5d ago

About the role

Role focused on high-touch support across phone, chat, and email to help users with financial topics and Robinhood platform features, delivering exceptional customer service while gathering insights to improve the product experience.

Responsibilities

  • Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
  • Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
  • Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
  • Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

Qualifications

  • A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
  • Excellent written and verbal communication skills with the ability to explain complex topics clearly.
  • Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
  • Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
  • Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
  • A Bachelor’s degree or prior experience in the financial services industry is a plus.
  • Experience working in a customer support environment is preferred.
  • Ability to work the required shift for a 24/7 model

Skills

Required:Customer supportCommunicationMulti-tasking

Benefits

  • Challenging, high-impact work to grow your career.
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  • Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more.
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Robinhood

24/5 Commission-Free Stock Trading & Investing

Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply.

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