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Customer Success Specialist

dili· Operations
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New York, NY$70k - $90kFull-timePosted 4d ago

About the role

Customer Success Specialist at dili, an AI-driven platform for compliance management in clean energy projects. Supports onboarding, adoption, and ongoing customer success relating to IRA and PWA compliance for developers, general contractors, and subcontractors.

Responsibilities

  • Support Customer Success Manager in execution of day-to-day activities
  • Customer service tailored to IRA/PWA compliance workflows
  • Serve as the primary point of contact for user questions, issues, and feedback
  • Build strong relationships with customers, proactively identifying ways to increase platform value
  • Collaborate with Product and Engineering to share customer insights and influence feature development
  • Help develop support content, best practices, and compliance resources
  • Monitor usage data to detect adoption trends and flag potential risks
  • Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements

Qualifications

  • 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
  • Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a strong plus
  • Outstanding communication and problem-solving skills
  • Comfortable working in a fast-paced, remote-first environment
  • Ability to translate complex compliance topics into clear, actionable guidance
  • Bonus: Experience using SaaS platforms, Loom, Notion, or similar

Skills

Required:Customer SuccessCommunication
Nice to have:IRA / PWA compliance knowledge

Benefits

  • Competitive compensation, equity, and benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About dili

Automating PWA Compliance and Diligence

Dili (YC S23) is building the most reliable AI automation for compliance in real-world industries. Across energy, infrastructure, datacenters, advanced manufacturing, and construction, Dili has run prevailing wage, apprenticeship, & other labor compliance to help customers secure over $1 billion in federal funding. Dili is building the AI system of record to help physical industries track compliance, analyze labor and spend, run payroll, and more.

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