Customer Success Manager
Hybrid (San Francisco, CA)Full-timePosted 4d ago
About the role
Role within Pump.co by joining the customer experience team to serve as the primary liaison for fast-growing customers, resolving questions, managing product requests, and providing feedback to improve the platform.
Responsibilities
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Work directly with some of the fastest growing companies in the US
- Help Pump scale effectively by handling support requests over phone, email and chat
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Pump Platform inside and out to maximize effectiveness with our customers
Qualifications
- Ability to provide support to customers over email, slack, and in-app support channels
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Skills
Required:Customer supportCommunicationCollaborationInvestigative thinkingOwnership / growth mindset
Benefits
- Competitive compensation + equity
- Comprehensive medical and dental coverage
- 401(k) plan
- Generous paid time off, including 13 days of accrued PTO, 9 sick days, all 11 federal holidays, and a company-wide winter break from December 24 through January 1
- Free lunch at the office
- Free access to the building gym
- Annual company-paid retreats
- Developmental bonuses: support for professional development tied to cloud and related fields
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Pump.co
The Costco for cloud is here 🔥🔥
Pump saves up to 60% off AWS for early stage startups, and for free (yes, that's right). Using group buying and AI, Pump automates cost savings that require no engineering effort. #GetPumped
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