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Product Specialist

Juicebox· Operations
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San Francisco$100k - $140kFull-timePosted 4d ago

About the role

Product Specialist at Juicebox, a fast-growing AI SaaS company, focused on customer support, product quality, bug investigation, and cross-functional collaboration with engineering and product to unblock customers and maintain fast, user-centered support.

Responsibilities

  • Respond to incoming support tickets and product questions (Intercom, Slack, email)
  • Investigate live issues, replicate bugs, and gather technical details
  • Create well-scoped bug reports with context, repro steps, and priority guidance
  • Partner with engineering and product to coordinate resolution and track progress
  • Follow up with users once fixes or workarounds are in place
  • Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
  • Spot recurring themes in feedback and flag insights to product leadership

Qualifications

  • Have 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
  • Are a clear and calm communicator, especially when customers are blocked
  • Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
  • Can balance fast response times with thoughtful root cause analysis
  • Are organized, proactive, and comfortable coordinating across functions
  • Are based in SF or open to relocating (in-office 5 days/week)

Skills

Required:CommunicationBug investigationBug reportingCross-functional coordination

Benefits

  • Top-of-market compensation with meaningful equity
  • Daily meals provided: breakfast catering, lunch order via DoorDash corporate, dinner if staying after 7pm
  • Comprehensive healthcare for US employees with employer-paid medical coverage (PPO Platinum, $0 deductible), 100% employer-paid for employees; 90% for dependents; dental & vision 90% employer covered; 85% for dependents
  • $2,000 annual wellness stipend
  • $300/month commuting stipend
  • For UK Employees: Comprehensive private medical insurance with £0 excess, annual wellness stipend £1,500, commuting stipend £3,500/year
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

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