Head of Pilot Operations
About the role
Senior role leading and scaling Ultra's teleoperation pilot operations, owning training, vendor management, hiring, deployments readiness, and AI policy rollout to support rapid scale of robotic deployments in customer environments.
Responsibilities
- Pilot training and quality assurance. Scale the training program, certification bar, and grading/scoring system for pilots.
- Pilot growth forecasting and hiring. Forecast pilot demand against the robot deployment ramp, and own the hiring/staffing pipeline to stay ahead of it without sacrificing quality.
- Customer deployment readiness. Build the process for bringing up pilots for new customer deployments: work with our deployment team to train and certify pilots ahead of each new deployment.
- Vendor management. Own the external pilot contractor relationships end-to-end — SLAs, quality reviews — and onboard new vendors as we scale and de-risk.
- In-house team. Design and execute the plan to grow our in-house pilot operations team along-side our key vendors.
- AI adoption tracking and quality. Partner with R&D on the rollout of AI policies. Own the roll-out of AI policies on a customer by customer basis without sacrificing quality of performance.
Qualifications
- 5+ years scaling high-volume, quality-measured operations teams with hundreds of people — robotics fleet ops, data labeling ops, or similar.
- Experience managing outsourced vendors and building in-house teams, both in the US as well as in nearshore/offshore locations (Spanish speaking a plus).
- Systems builder: you aren’t afraid to get your hands dirty and do the job yourself before hiring and delegating to someone else to achieve scale.
- Detailed understanding of the importance of data quality for AI teams.
- You are comfortable with frequent travel to be onsite with vendors, especially during critical scale-up periods.
Skills
Benefits
- Expected Compensation: $175,000 - $250,000/annual salary + equity + benefits
- Equity
- Benefits
About Ultra
Practical, general-purpose robots for repetitive industrial tasks
Ultra builds practical, general-purpose robots that are deploying—and producing ROI—today. Unlike traditional industrial automation that’s rigid and complex, our robots are zero integration (able to be installed in hours, not weeks) and are highly flexible, capable of quickly learning new tasks and delivering immediate value to customers. Founded by a team of three-time entrepreneurs with a decade of collaboration, Ultra moves fast. We already have robots in the field generating revenue and data, with plans to rapidly scale deployments this year.
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