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Manager, Customer Service - Direct to Consumer, Runner Experience

Brooks Running· Sales – Customer Service
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Seattle, WA$98.3k - $147.4kFull-timePosted 4d ago

About the role

Manager leading the Direct-to-Consumer Runner Experience (REx) team to deliver best-in-class customer service across traditional and new channels, partner with cross-functional teams, and scale staffing, training, and systems to support Brooks’ Run Happy strategy.

Responsibilities

  • Partner with REx Director and Leadership Team to set departmental goals and priorities aligned with culture; manage staffing plan for seasonal/ evolving demand.

Qualifications

  • Bachelor’s degree in Business Administration or related field; equivalent combination of education and years of experience considered

Skills

Required:People managementCustomer service strategyCross-functional collaboration

Benefits

  • Medical, dental, vision, life and AD&D insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Brooks Running

Shop superior running shoes and apparel for men and women with free shipping and returns. Your search for great running gear starts and ends with Brooks Running.

Shop superior running shoes and apparel for men and women with free shipping and returns. Your search for great running gear starts and ends with Brooks Running.

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