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Customer Care Agent

doola· Customer Success
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Hybrid (Chile), Hybrid (Philippines), Hybrid (Latin America), Hybrid (Argentina)Full-timePosted 4d ago

About the role

Customer Care Agent responsible for delivering fast, empathetic support to customers remotely from various locations in Latin America and beyond.

Responsibilities

  • Provide real-time support to customers via email and phone
  • Manage and resolve customer inquiries in a timely, friendly, and professional manner
  • Maintain accurate records of customer interactions and follow-ups
  • Escalate complex issues appropriately while keeping the customer informed
  • Meet response time, resolution, and customer satisfaction KPIs
  • Take initiative to improve internal processes and customer experiences
  • Stay up-to-date on product updates, policies, and procedures

Qualifications

  • 2+ year of experience in a customer service role (chat or phone support preferred)
  • Strong written and verbal communication skills
  • Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment
  • Comfortable handling multiple conversations or tasks simultaneously
  • Excellent problem-solving skills and attention to detail
  • Self-starter with a strong sense of ownership and follow-through

Skills

Required:Customer serviceWritten and verbal communication

Benefits

  • Competitive compensation package with insane opportunity for growth
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About doola

Business-in-a-Box™ for LLCs

doola is a “Business-in-a-Box” for creators. We take care of everything creators need to form an LLC, set up their bank account, accept payments, and manage ongoing compliance and tax filings. We realized how difficult it was to set up the full stack of software and accounts you need to get a business off the ground. This is the same problem faced by online businesses, who begin their business as a side hustle, and just want to focus on growing their business, not annoying administrative work. That’s why we built doola: to take care of it all. Today, people on every continent have launched companies with doola. (HQ: New York)

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