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Lead - Full time

Arc'teryx· Retail Stores – Arc'teryx Desert Hills Premium Outlets
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Cabazon, CA$24.72/hr - $27.4/hrFull-timePosted 5d ago

About the role

Arc’teryx store leadership role based in Cabazon, CA. Lead a team of Product Guides, oversee guest experience, store operations, product knowledge and community engagement while achieving sales and people development goals.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shifts with awareness of sales floor activity
  • Supporting product guides in delivering a world-class guest experience through authentic technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days per week
  • Overseeing the five pillars of the business (experience, product, community operations and people)
  • Building community by sharing brand information and event specifics with team and guests
  • Coaching and providing feedback to product guides to unlock potential and hit targets
  • Supporting inventory management throughout the day to maximize sell-through (receiving, processing, restocking, destocking, merchandising)
  • Communicating company initiatives, policies, and priorities to the team in collaboration with the Store Manager
  • Utilizing tools to manage store operations, sales targets, labor and budget management
  • Networking with partners to support events and brand engagement in the community
  • Managing opening and closing procedures as designed by company/leadership
  • Answering store phones, voicemails, store emails, and occasionally regional social media responses
  • Rotating through areas of focus to deep dive into the five pillars of the business
  • Using the Point of Sale system for guest transactions including warranties, Used Gear trade-ins, purchases and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching and developing others
  • Customer service focus with ability to inspire others
  • Ability to provide and receive feedback; comfortable giving direction
  • Ability to adhere to health and safety guidelines
  • Proven ability to set vision and align team around goals
  • Strong time management and adaptability in a dynamic environment
  • Flexibility and adaptability in ambiguous situations
  • Commitment to doing what’s right
  • Passion for being outdoors
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer service

Benefits

  • Growth, community & gear — professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility — Paid time off, dedicated outdoor days
  • Wellbeing — 24/7 Employee Assistance Program (EAP)
  • Health — Extended health, dental, and vision coverage (full-time)
  • Financial wellbeing — 401(k) with matching, eligibility for incentive plan and ESPP (where applicable)
  • Family support — Parental leave for birthing and non-birthing parents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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