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Lead - Full-time

Arc'teryx· Retail Stores
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Toronto, OntarioCA$25/hr - CA$27.9/hrFull-timePosted 4d ago

About the role

Store Lead responsible for supporting the in-store guest experience, coaching Product Guides, and overseeing operations across experience, product, community, operations, and people in the Arc’teryx Toronto Premium Outlets store.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shifts and monitoring sales floor activity
  • Helping Product Guides deliver a world-class guest experience with technical product knowledge
  • Leading from the floor 5 days a week to champion floor leadership and guest experience
  • Overseeing the five pillars of the business: experience, product, community, operations and people
  • Building community by sharing brand information and event details with team and guests
  • Coaching Product Guides to unlock potential and help reach targets
  • Managing daily inventory processes (receiving, processing, restocking, destocking, visual merchandising)
  • Communicating company initiatives, policies, and priorities with the team
  • Using tools to manage store operations, sales targets, labor and budget
  • Networking with partners to support events and maximize brand engagement
  • Managing opening/closing procedures per company direction
  • Answering store communications (phones/emails/social media on occasion)
  • Rotating through focus areas across the five pillars of the business
  • Processing guest transactions via POS (warranties, Used Gear trade-ins, purchases, returns)

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching and developing others
  • Customer service focus with a drive to deliver exceptional guest experiences
  • Ability to provide timely feedback and development
  • Comfort with enforcing health and safety guidelines
  • Proven ability to set vision, align team, and drive commitments
  • Strong time management and adaptability in dynamic environments
  • Flexibility and ability to handle ambiguity
  • Strong written and verbal communication skills
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer serviceCommunication

Benefits

  • Growth, community & gear: professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility: wellness time and 'Live it, Learn It' days
  • Wellbeing: 24/7 Employee Assistance Program (EAP)
  • Health: extended health, dental, and vision coverage (full-time) including mental health, fertility benefits, gender-affirming care
  • Financial wellbeing: RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, access to ESPP where applicable
  • Family support: parental leave top-up and nesting period for new parents (full-time)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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