← All roles

Store Floor Lead (Sur La Table)

CSC Generation· Sur La Table - Stores
Apply on company site
Hybrid (Arlington, VA)Part-timePosted 4d ago

About the role

Store Floor Lead at Sur La Table Arlington, VA, part-time on-site role supporting the GM/Store Manager, acting as Manager on Duty to drive sales, operations, and customer experience.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues to the General Manager/Store Manager.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Stay current on products, engage in available training, and seek additional resources to maintain expertise.
  • Lead a customer-focused, Guest Obsessed culture and address customer concerns to maintain satisfaction.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Identify customer needs and offer relevant solutions to maximize selling opportunities.
  • Meet or exceed monthly sales goals, contributing to store revenue (KPIs: individual sales volume, average transaction value, customer conversion rates).
  • Direct employees to ensure appropriate merchandise stock levels and floor merchandising per visual standards.
  • Complete inventory transactions (receiving, MOS, RARs).
  • Adhere to wage and hour laws and accurately record time worked per policy.
  • Model and communicate SLT policies and SOPs to associates.

Qualifications

  • Must be 21 years of age or older at time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership skills with ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:LeadershipCustomer serviceCommunicationRetail management
Last updated Oct 21, 2026. Interested? Apply on the company site.
CSC Generation logo

About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
Company profileWebsite

More open roles at CSC Generation